Support, Training & Repair for Mac & iPhone/iPad

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Mac

Whether you simply have questions about how to use your Mac, are currently having a problem with it, need something repaired, or need tutoring, JTec can figure out the perfect solution. 

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iPhone/iPad

iPhones and iPads are some of the most personal computers ever and JTec provides the most personal support. Need help setting up privacy? Unsure how to handle storage or photos? JTec is here. 

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Syncing

iCloud can not only be esoteric, but sometimes it just plain doesn’t work. JTec can figure out your iCloud woes as well as keep all your devices in sync with Dropbox, Google, and much more.

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TV & AV

So many things connect to our TVs today that it’s tough to manage and hard to understand. JTec can teach you how to use what you’ve got and install your new stuff. We can also teach you how to make the most of your AppleTV, streaming, and free content. 

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WiFi/Networking

Do you have slow or intermittently connected WiFi at home? Do you feel like you’re not getting the speed you pay for? JTec knows how to set up WiFi and ethernet properly and securely so that you’re getting the most out of your internet connection.

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Websites

JTec offers custom websites made with Wix or SquareSpace for your business and its way cheaper than it would cost to hire someone to do it from scratch. Added bonus: you can manage and edit it yourself without needing JTec.

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Social Media

Got a business or community you'd like to promote? JTec can help you set up your Facebook, Instagram, Twitter, and much more to reach your audience with professionalism. We are great at marketing and writing ad copy as well.

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Security

Heartbleed. Shellshock. NSA. What do they have in common? You need to be protected against them and JTec can make sure your digital life is locked down by helping with password management, encryption, and security best-practices.

JTec's goal is to create self-reliant customers. You won’t get an arrogant techie guy who has no regard for your comfort level. Instead, you’re treated like a friend who has your best interests at heart. Call, email, or text today to see if JTec can help solve your tech problems.

Client Testimonials

I highly recommend JTec to anyone who is looking for a bright, patient and knowledgeable professional who can help with all things Mac. They have helped with the start up of our real estate company in many ways:

*Setting up social media
*Mass online mailings
*Press releases
*Marketing mailings
*Advertising layouts

In Addition to the professional help, we have been fortunate to have had personal tutorials in:

*Dropbox
*iPhoto organization
*Password security
*Templates
*Security settings
*iCloud

We could not run our organization without them!!!
— Terri Watkins, Arnel Development
In appreciation to the service I’ve received from JTec over the past 6 years, I’d like to express my gratitude. From my humble beginnings as an amateur computer user to now being a computer issue problem solver, your knowledge and assistance has always been available at the drop of a hat.

I have dealt with many solution IT experts and I can honestly say that compared with JTec’s experience and expertise, the others are second rate. You could train them! I’d recommend your service to any new client or prospect.
— Christopher Centanni, Screenwriter
I have used Joshua’s services for over a year. I use a PC and Blackberry for work and an iPhone, iMac and PC at home. Joshua was able to set up my email so that I get everything I need on these various devices and across these different operating systems. He is bright, fast and knows his stuff. I cannot recommend him highly enough.

My situation was a bit complex since I have 6 different personal and business emails and need to be able to access them all the time from a PC, Blackberry or Apple device. This he was able to accomplish for me.

He shows up on time and that is also important to me.

I am sure you will be very satisfied.
— Jeffrey Towns, Attorney at Law
Joshua is friendly, professional and patient. He is also very honest and has a lot of integrity.
He arrives on time and is always available for any questions that may arise. He is very efficient with your time.
He does not rush you and is unbelievably patient regardless of your technological knowledge or (in my case) lack thereof.
He will offer solutions on the set up in your house or business, to additional products to improve your internet service to security solutions. He finds and orders any additional equipment with no additional service fee attached to those products. If someone can do something faster and less expensive he is not afraid to refer you out for those services.
I have referred him to friends and family and will continue to do so, I can’t say enough about him!
— Erin Casey, Sur West Homes
Joshua installed a hard drive for me and counseled me when I was ready to buy a new computer. He advised me on which MAC was best for my needs and usage. He tells you straight up where you can save money and where to spend it. His knowledge of both technical issues and software is unparalleled. He is always on time and fast. I highly recommend Joshua to anyone in need to technical support!
— Travis Slunaker, Asset Management Project Manager
As a busy working professional I did not have time to learn the many things needed to get my laptop running efficiently. I called Joshua with one small fix but quickly realized he could answer the other 10 things I wanted to correct in a matter of moments!
He not only installed more memory but helped me locate a website to order it so inexpensively. This got my computer working so much faster.
He diagnosed other issues as well; helped me update my website with iWeb, and generally figured out what I needed before I even asked!
Each time I have contacted Joshua he responds to me quickly with an answer!
I cannot recommend Joshua highly enough. You will not be disappointed.
— Sue Mitchell, Sur West Homes
I was having issues with hard drive space and consulted Josh for advice and help. With my permission, he was able to quickly tap into my computer, assess the problem, and fix some items and suggest other solutions. His knowledge of the inner workings of my Mac made it easy for him to see where my issues were. I would highly recommend him for you computer support needs.
— Daniel M., Teacher
I have been a client of JTec for a few years now. Over this period of time I have developed a strong appreciation for Joshua and the services he provides. He is the best at what he does, knowing all things “Mac”, competitive in price, professional, pleasant in demeanor and always on time.
When I have called last minute asking for immediate support, JTec has always been able to make it to my office or home, or been able to provide the needed support over the telephone.
I recommend JTec to anyone both in a professional setting as well as a personal residential setting. When you have someone in your home with access to your documents and passwords, you want someone you can trust. Joshua is that person.
— Lisa Scadron, HR Manager
Very professional
Knows his stuff
And is on time!
And in a pleasant manner took care of business
Five stars!
— Corky Lunsford, South Coast Toyota
Joshua has become an integral part of our household and a friend as well! He has singlehandedly kept our family up to date with the latest and greatest technology, and he’s done it quickly and with humor!
He’s answered many a silly question with nonjudgmental graciousness!
— Doug Vogel, Father & Actor
Joshua has been a godsend! I cannot recommend him highly enough! Having dealt with my share of tech support professionals over the years, both in the work environment and for personal use,he is far and away without peer. It seems when one needs tech support, it’s always a crisis— deadlines looming, critical files are inaccessible that you need tomorrow— all of that. So I find I’m always starting at peak level of anxiety before we even meet. Joshua has an unfailingly calm and calming demeanor right from the start. He is kind, helpful, and unbelievably patient with one who always feels fives years behind. He patiently explains and answers in ways I can understand. He takes the time to listen to my questions and values to solve the problem in a way best suited to my needs, not his. Most essential, he’s a wizard in my book, when it comes to expertise and problem solving. Maybe even more than that, he takes such pride in his work and concern for my satisfaction, that his commitment to follow-through and responsiveness is truly remarkable.
— Michael Eselun, Simms/Mann-UCLA Center for Integrative Oncology

Contact

 

JTec serves the Santa Cruz and San Jose areas. We offer in-home and business tech support to make sure everything where you are is in working order. We can also do remote screen-controlling sessions for follow-up issues. Contact us today for rates and availability.

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About Joshua

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     Ever since my mother won a computer at a company raffle when I was 6, I’ve been hooked. Nothing excites me more than new technology and I’m always the first to dissect and figure it out. From building my own PCs from parts at the LA Computer Fair in Pomona to my first PowerBook when I was 15, I’ve always loved computers. 

     My first job tutoring was for community service during high school. I first assisted and then became a teacher at a beginners computer course for the elderly and those with English as a second language. There I taught the basics of computing (using a mouse, file systems, etc.) and went on to teach Excel, Word, and PowerPoint. I’ve managed a law firm’s computer network and integrated Macs into a predominantly PC environment. I’ve also held weekly classes for a retirement community focusing on doing more with their Macs. They learned things such as how to import and edit photos with iPhoto from a digital camera, how to set up Email, and much more. It was extremely fulfilling and I loved passing on my knowledge. 

     Now I work on-call and travel to client’s homes or businesses to “fix” their computers while teaching them how to fix it themselves in the future. I also will routinely take computers home to repair hardware issues such as broken screens or trackpads. I genuinely want you to learn how to make the most out of your technology and I always aim to make you self-sufficient.

My goal is to make technology work smoothly for you to enhance your quality of life, 
not make it more difficult.